Caribella Cafe Privacy Policy‍

Effective date: 11/20/2025

Caribella Cafe (“Caribella,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit caribellacafe.com, join our email/SMS list, make a reservation or ticket purchase, or interact with us online or in person.

By using our website or providing your information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Information you provide directly

Examples include:

  • Contact details: name, email address, phone number.
  • Reservation and event details: party size, seating time, event date, ticket selections.
  • Payment-related information: we may receive limited information about your payment (e.g., last 4 digits of card, transaction status) from our payment processor. Full card numbers are handled by third-party payment providers and not stored by us.
  • Dietary preferences and notes: dietary restrictions, allergies, or special requests you choose to share.
  • Communication preferences: whether you’d like to receive email or SMS updates.
  • Messages and feedback: any information you include when you contact us by email, via forms on the website, or through social media.

1.2 Information collected automatically

When you browse caribellacafe.com, we and our service providers may automatically collect:

  • Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and general location (city/region derived from IP).
  • Cookies and similar technologies: small files stored on your device that help us remember your preferences, understand website usage, and improve performance.

1.3 Information from third parties

We may receive information about you from:

  • Reservation, ticketing, or ordering platforms.
  • Email marketing or SMS platforms.
  • Social media platforms (e.g., if you interact with our content, ads, or pages).
  • Payment processors (limited transaction details, not full card numbers).

2. How We Use Your Information

We use the information we collect for purposes such as:

  • Providing our services
    • Managing reservations, ticketed events, and waitlists.
    • Preparing and serving your meal, including accommodating dietary restrictions when possible.
    • Processing payments and sending confirmations and receipts.
  • Customer support and communication
    • Responding to your questions, requests, and feedback.
    • Sending service-related messages (e.g., reservation confirmations, event reminders, important updates or changes).
  • Marketing and promotions
    • Sending email and/or SMS updates about upcoming events, menus, promotions, and news—if you have opted in or as otherwise permitted by law.
    • Showing you relevant ads or content through email, social media, or other channels.
  • Improvement and analytics
    • Understanding how visitors use the site so we can improve our menu, events, and online experience.
    • Monitoring performance, diagnosing issues, and maintaining security.
  • Legal, security, and compliance
    • Protecting our rights, property, and safety, and that of our guests, staff, and partners.
    • Complying with applicable laws, regulations, and lawful requests.

3. Cookies and Tracking Technologies

We and our service providers may use:

  • Essential cookies to make the site function (for example, to process forms or keep your selections while you navigate).
  • Analytics cookies (e.g., Google Analytics or similar tools) to understand traffic and usage patterns.
  • Advertising pixels or tags (such as Meta/Facebook, Instagram, or other social platforms) to help us measure and improve our marketing.

You can typically control cookies through your browser settings. Disabling certain cookies may affect how the site functions.

Some third parties may use their own cookies or tracking technologies when you interact with our site, emails, or ads. Their use of your information is governed by their own privacy policies.

4. How We Share Your Information

We do not sell your personal information in the way most people think of “selling.” We may share your information with:

  • Service providers and vendors
    • Reservation, ticketing, and ordering platforms.
    • Payment processors.
    • Email and SMS providers.
    • Analytics and advertising partners.
    • Website hosting and technical support providers.

These partners are allowed to use your information only as needed to perform services on our behalf.

  • Business transfers
    If we are involved in a business transaction (such as a merger, acquisition, reorganization, or asset sale), your information may be transferred as part of that transaction, as permitted by law.
  • Legal and safety reasons
    We may disclose information if required by law, regulation, legal process, or governmental request, or if we believe it is necessary to protect the rights, property, or safety of Caribella, our guests, staff, or others.

We do not knowingly share guests’ personal information with third parties for their own independent marketing purposes unrelated to our restaurant without your consent.

5. Email and SMS Marketing

If you opt in, we may send you:

  • Event announcements
  • Special menus or limited-time offerings
  • General updates and promotions related to Caribella

You can opt out at any time:

  • Email: Click the “unsubscribe” link in the email or contact us directly.
  • SMS: Follow the instructions in the message (for example, replying STOP) or contact us directly.

Even if you opt out of marketing messages, we may still send you transactional or service-related emails or messages (such as reservation confirmations or important event updates).

6. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our services and operate the restaurant and events.
  • Maintain business and financial records.
  • Meet our legal, tax, accounting, or reporting obligations.
  • Resolve disputes and enforce our agreements.

When information is no longer needed for these purposes, we may delete it or de-identify it, subject to any legal requirements.

7. Your Choices and Rights

Depending on your location and applicable law, you may have rights such as:

  • Accessing the personal information we hold about you.
  • Requesting corrections to inaccurate or incomplete information.
  • Requesting deletion of certain personal information.
  • Objecting to or restricting certain uses of your information.
  • Withdrawing consent to marketing communications.

To exercise these rights (or to ask questions), you can contact us using the information in Section 10. We may need to verify your identity before fulfilling your request.

8. Children’s Privacy

Caribellacafe.com is not directed to children under 13, and we do not knowingly collect personal information from children under 13 online. If we learn that we have collected such information, we will take reasonable steps to delete it.

Parents or guardians who believe we may have collected information about a child can contact us using the details in Section 10.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the security of any devices or accounts you use to interact with our site or services.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us at:

Caribella Cafe
Email: contact
Address: 3311 W Fullerton Ave, Chicago, IL 60647

Please include enough detail in your message so we can understand and respond to your request.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” at the top of this page. Significant changes may be communicated through the website or by other reasonable means.

Your continued use of caribellacafe.com or participation in our events after any changes means you accept the updated Privacy Policy.